Product Technical Support
B.E/ B Tech/ MCA
Proven technical skills in C#, XML, ASP.NET and SQL Server (T-SQL)
Software installation and troubleshooting skills
Ability to work with multiple teams to get the issues sorted out
Good communication skills to be able to speak to customer / field personnel and explain the issues
Prior exposure to handling production support assignments / implementation - onsite or offsite would be preferred
Domain exposure to banking or related large systems as well as experience in development / testing roles would be a plus
Ability to converse in Hindi and English
Ability to handle production environments with the required caution
Capability to release patches on production / ensure UAT of releases / support UAT
Good understanding of systems and domain to be able to do a first level analysis of any support issue
Communication with diverse customer types and field personnel
High degree of commitment towards work that will help ensure timely resolution of support tickets used
Understanding of versioning, version control, patch releases.
Adhere to a typical process that includes
1. Receive incoming support calls-support tickets from clients / field staff
2.Provide support by advising / directing people on the phone
3. At times support by logging in remotely to fix problems
4. In some cases, travelling to site to fix the problems hands on
Capability to analyze, develop, test and release small change requests that are required by customer / field
5. Openness to travel for short/long durations if required
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Hardware, Technical Support, Telecom Engineering
Role Category:Technical Support
Role:Technical Support Manager
Desired Candidate Profile
UG:B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization, BCA - Computers
PG:Post Graduation Not Required
Atyati Technologies Pvt. Ltd.
atyati was founded in 2006 by a group of technologists from iflex solutions. atyati was acquired by Genpact in 2012 and in September 2016 it became a 100% owned company of Metdist Limited ("Metdist"), an investment holding company of Lord Raj Bagri, CBE and his family. The Bagri family business was started by Lord Bagri in the 1970s and comprised of metal trading and manufacturing interests in non-ferrous metals with business spread across Europe, Malaysia and India. The group has recently diversified into a number of consumer facing sectors. In addition to atyati Technologies, it owns a web design and digital agency - Indivirtual; an iconic luxury hotel in Goa and a branded denim business in India. Metdist is a long term business builder, leveraging both its expertise in growing companies and also in its extensive international network of relationships. The Group has a distinct set of family values and is people oriented in its approach.
With a reach of 24 million active customers, 30,000 villages and 13,000 CSP's and growing, atyati has witnessed significant growth in last few years and has been very successful in partnering with large public sector banks and a few private sector banks. Today the company has grown to a team of 200+ employees with more than 50% of the employees involved in creating robust technology features and solutions for the last mile / microfinance sector. The rest of the workforce is involved in delivery of the solution and field services.
Recruiter Name:Pavana S
Contact Company:Atyati Technologies Pvt. Ltd.